Dealers

Check Your Order Status

To check the status of your orders, click on the link below and login to our Order Status page. Please note: If you visit this page using the Google Chrome or Mozilla Firefox internet browswers, you may see a notification screen stating that your connection is not private. You can still get to the Order Status page by clicking on the "Advanced" button and then on "Proceed..." at the bottom of that page. If you are using the Internet Explorer or Edge internet browsers, you won't see that notification screen.

• Login to Check Order Status

Fuel Surcharge

The UltraCraft fuel surcharge applied to invoice amounts as of September 1, 2019 will be 1.4%.

Cycle Ship Schedules

To see when you can expect your delivery, download the Cycle Ship Schedule PDF below. The PDF contains several pages which cover the Cycle Ship zones. To find which zone your state falls in, refer to the list at the bottom of this page.

• Cycle Ship Schedules for November 2019 to March 2020 (Updated 10.14.19)
• Cycle Ship Schedules for June 2019 to October 2019 (Updated 5.13.19)
• Cycle Ship Schedules for January 2019 to May 2019 (Updated 12.18.18)

Cycle Ship Zones

Zone 1: Florida

Zone 2: Arizona, Colorado, Nevada, New Mexico, S. California, Utah

Zone 3: N. California

Zone 4: Connecticut, Delaware, E. Pennsylvania, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, Rhode Island, Vermont, Virginia, Washington D.C.

Zone 5: Georgia, North Carolina, South Carolina

Zone 6: Alabama, Alaska, Arkansas, Idaho, Louisiana, Mississippi, Missouri, Montana, Oklahoma, Oregon, Tennessee, Texas, Washington, Wyoming

Zone 7: Illinois, Indiana, Kentucky, Michigan, Ohio, W. Pennsylvania, W. Virginia, Wisconsin

Zone 8: New York

Zone 9: Dakota's, Kansas, Minnesota, Nebraska, Iowa, New Orleans

Factory Training

Are you interested in coming out to visit our factory in Liberty, North Carolina to learn more about the advantages of UltraCraft cabinets? Would you like to take a tour of the facility and see how each step of the process works? Join us for one of our monthly Factory Tour and Training sessions!

How do you sign up for a training session? - Simply fill out the UltraCraft Factory Tour and Training Form found at the bottom of this page. Not only does the form provide an easy way for you to sign up for one of our sessions, but it also shows you exactly how many spots are available for a given training date. Click on "Select a Training Date" and you will be shown a list of dates, as well as how many spots remain. If the date you want to attend has no spots available, you can choose to sign up for the waitlist option that is available for each session. You or your rep must fill out the online form to sign up for one of our training sessions.

What does it cost? - UltraCraft will pay for your flights, ground transportation, hotel and meals while you are here for the training session. You are only responsible for your meals while traveling.

What if I need to cancel? - If you need to cancel your registration, please inform us as soon as possible as you will be responsible for all air travel already booked. If you are cancelling due to an emergency, UltraCraft will cover the cost to re-book your ticket for an upcoming session as long as it is within three months of the original date. If you need to cancel or make changes, please contact Ashley Christensen by calling 605-335-8600 x5130 or emailing ashley.christensen@ncfthq.com.

Continuing Education Credits

Did you know that you can earn Continuing Education Credits (CEU) by attending one of our training sessions? For instructions on who is eligible and how to apply for these credits, please download the file below:

2019 Factory Tour and Training Sessions:

• March 19-21
• May 7-9
• July 9-11
• September 10-12

Product Launch Training Files:

• Q4 2019 Product Launch Reveal Newsletter
• Q4 2019 Product Launch PowerPoint Presentation
• Q3 2019 Product Launch Reveal Newsletter
• Q3 2019 Product Launch PowerPoint Presentation
• Q3 2019 Product Launch Training Webinar Video
• Q2 2019 Product Launch Reveal Newsletter
• Q2 2019 Product Launch PowerPoint Presentation
• Q1 2019 Product Launch Reveal Newsletter
• Q1 2019 Product Launch PowerPoint Presentation

Specification Guides

Updates to the PDF version of our Specification Guide are posted each Friday.

• 2019 UltraCraft Specification Guide PDF (updated November 15, 2019)
  Includes the new Q4 2019 Product Launch Items!
• Q4 Product Launch Update Pack (updated October 28, 2019)
  A PDF of the entire Update Pack, including Reveal, Promo Sample Order Form, Changed Pages Chart, and Updated Spec Guide Pages.
• Q4 Product Launch Changed Pages (updated October 28, 2019)
  A PDF containing all the pages that were updated in our Summer Q4 Product Launch!
• Q4 Product Launch List of Changed Pages (updated October 28, 2019)
  A PDF with a list of all the changes.

2019 Specification Guides Corrections

The corrections listed below are included in the full Spec Guide PDF available above. As new corrections are made, we will add them to this list and include the date that the correction was made.

1. Pages 3.1-3.3 Rift Cut Oak, previously discontinued, is back in all its familiar finishes except Chocolate and Saddle.
2. Page 6.4 A note on Fineline Aluminum door style has been changed to read, "May be ordered on Tall Cabinets with one door up to 86" maximum height. Order as special." 
3. Pages 8.1, 8.9, 18.40 Eurotek finish Autumn Walnut has been discontinued.
4. Page 10.55 Door width dimensions on the Corner Appliance Garage with Swing Up Door. SUCAGHL is now 14-3/8" and SUCAG27HL is now 15-3/4" .
5. Page 10.87 There is now a NEW PHONE NUMBER to order a Stanisci custom wood range hood: (248) 572-6880.
6. Pages 11.3, 13.25 Notes were updated on the ADA Compatible Sink Base.
7. Pages 13.9-13.12 The drawings for these combination vanities have been corrected to show the top front stretcher.
8. Page 17.13 Brown Dust Strip PP221 has been discontinued.
9. Page 18.17 For the Walnut Drawer Box, add two days to lead time.
10. Page 18.21 - Corrected top stretcher on drawing for Flush Appliance Form Microwave Base with 1 Drawer (2.22.19)
11. Page 10.34 - Changed cabinet depth dimensions on installation drawing and in installation notes: • Cabinet depth at Blind Panel is 133/4" , 153/4"  (3.22.19)
12. Page 2.14 - Vintage Finish note has been changed to read: • Not recommended for veneer recessed door styles. (3.22.19)
13. Pages 1.2-1.3, 2.1, 2.3-2.8, 2.11, 2.15, 18.10, 18.39 - Sangria finish has been discontinued. (3.22.19)
14. Page 15.16 - Base Angled Panel illustration has been corrected. (3.22.19)
15. Page 9.10 - Doors Prepared For Glass note was deleted: • Inner profile of rails/stiles will match the mullion. (3.22.19)
16. Pages 2.35, 2.40, 2.57-2.58, 2.63, 2.65, 2.67-2.68, 2.70-2.72 - All references to  "square"  edge wood doors has been changed to  "eased"  edge. (3.22.19)
17. For changes made due to our Spring Q2 Product Launch, please refer to the Q2 Product Launch List of Changed Pages above. (4.29.19)
18. Pages 10.96 and 10.98 - Wall Open Shelf with Tambour dimensions have been corrected to be 48, 51, 54, 57, 60, 63, and 66 inches high. (5.10.19)
19. Page 6.3 - Slimline Aluminum door with Tech Glass insert cannot be drilled for hardware. Choose either a Touchlatch or Door Overhang. Notes and diagram have been added to this page. (5.10.19)
20. Pages 13.38-13.42 - Notes have been added to all Wall Hung Vanity cabinets: (5.10.19)
    • Cabinet(s) must be securely fastened with sufficient type, quantity and size of screws to wall studs and internal structural wall blocking placed between wall studs
    • Do not exceed loading of 25lbs./sq.ft. for countertop and sink
    • Do not exceed loading of 15lbs./sq.ft. for contents on shelves and/or drawers
    • Avoid use of concrete or other heavy masonry countertops
    • Installation to be performed by qualified professionals only
21. Page 11.33 - Desk File Drawer Base note added: 28-3/16" maximum height without reconfiguration charge (5.31.19)
22. Page 15.2 - Updated skin dimensions: wall 12 1/8" becomes 13" , tall 95 5/16"  becomes 96"  (5.31.19)
23. Page 16.1 - Updated profile drawing and photo for CROWN2 Thermofoil Crown Moulding (5.31.19)
24. Pages 16.1, 16.3, 16.12 - Removed discontinued Flat Rope Moulding FROPMLD (5.31.19)
25. Pages 10.32-33, 11.20, 12.15-18, 12.20, 12.22, 12.24, 12.26, 12.28, 12.30, 15.11 - Removed note • Wood styles requiring two individual oven openings use 3/4" standard veneer panel (6.14.19)
26. Page 13.19 - 42" (a typo) was corrected to be 45" (6.14.19)
27. Page 1.5 - Corrected Hinge Adjustment images (6.14.19)
28. Pages 18.43-48 - updated Custom Oven Panel forms (6.14.19)
29. Pages 8.1, 8.2, 8.3, 8.7, 15.2, 16.2, 16.4, 18.40 - Eurotek Dark Roast Textured Wenge (and therefore Florence, Modena and Verona doors styles) have been discontinued (6.14.19)
30. For changes made due to our Summer Q3 Product Launch, please refer to the Q3 Product Launch List of Changed Pages above. (7.22.19)
31. Page 8.1, 8.5 - Tuscany Eurotek door style (and therefore Amber Cherry with Auburn Patina) has been discontinued (8.9.19)
32. Page 10.40 - Note has been corrected to read • Shelf-mounted susans in wall cabinets are adjustable (8.9.19)
33. Page 10.99, 10.100 - Note added to Shiplap Range Hoods: • Constructed of 3/4”-thick grooved plywood creating a shiplap appearance (8.9.19)
34. Page 11.3 - Sink Front dimension was corrected (8.9.19)
35. Page 15.9 - X-End Panel note corrected to read • Panel has openings around the X; when using the X-End Panel on the side of a cabinet, you will need a finished end. (8.9.19)
36. Page 17.12 - Electrical Outlet has been discontinued (8.9.19)
37. Page 17.13 - Details have been added to the Hinge Restrictors on the hardware page (8.9.19)
38. Page 11.17 - Kessebohmer Waste Basket Base Cab drawings have been corrected (8.9.19)
39. Page 18.40 - Amber Cherry w/Auburn Patina Eurotek has been discontinued (8.9.19)
40. Page 18.22 - Dimension has been corrected on Flush Appliance Form – Tall Oven Cabinet with 1 Drawer (8.9.19)
41. For changes made due to our Fall Q4 Product Launch, please refer to the Q4 Product Launch List of Changed Pages above. (10.28.19)
42. Page 10.83 - Open (Floating) Shelves price column for “Metal” is now “Laminate for Metal”. (11.15.19)
43. Pages 11.20, 12.19-12.30 - Added this note to all oven cabinets: • Be sure a heat shield is built into your appliance by its manufacturer or install the heat shield included with the appliance. Heat shields are sold separately as an accessory, see page 17.9 (11.15.19)
44. Page 17.13 - Updates to Hardware page: Glides for Wood Dovetail Box without Soft Close deleted. Glides for Wood Dovetail Box With Soft Close includes screws for installation. PP203 deleted. PP009 is now Pull-Out Spacer for EPOS. Blum Orange Drawer Clip Set and Gray ‘L’ Runner covers have been added. (11.15.19)

8.19.19 - Our New Website is Live!

As you can see, our new site is now live! If you have any trouble finding anything on the site, please reach out to your Territory Manager or contact travis.congleton@ncfthq.com.